Refund & Cancellation Policy
Clear guidelines for refunds, cancellations, and returns of our hearing healthcare services
Important Notice Regarding Hearing Aids
Hearing aids are customized medical devices programmed specifically for individual hearing needs. Due to their personalized nature and hygiene considerations, our refund policy for hearing aids differs from standard consumer products.
We follow guidelines established by healthcare authorities and industry standards for hearing aid returns and exchanges.
1. General Policy Principles
At Mafas Hearing Solutions, we strive to provide excellent hearing healthcare services. This Refund & Cancellation Policy outlines the circumstances under which refunds may be provided and our procedures for appointment cancellations.
Our Commitment
We are committed to ensuring customer satisfaction with our services and products. If you are not satisfied with any aspect of our service, please contact us immediately so we can address your concerns.
2. Appointment Cancellations
2.1 Consultation Appointments
For hearing tests, consultations, and follow-up appointments:
- Free Cancellation: Appointments can be cancelled free of charge if notified at least 24 hours in advance
- Late Cancellation: Cancellations made less than 24 hours before the appointment may incur a cancellation fee of ₹500
- No-Show: Patients who do not show up for their appointment without prior cancellation may be charged the full consultation fee for future appointments
2.2 Emergency Situations
We understand that emergencies happen. In case of genuine emergencies (medical emergencies, accidents, etc.), cancellation fees may be waived at our discretion with appropriate documentation.
3. Refund Policy for Services
3.1 Consultation Services
Refunds for consultation services are handled as follows:
| Service Type | Refund Eligibility | Processing Time |
|---|---|---|
| Hearing Test (If paid in advance) |
Full refund if cancelled before test begins | 5-7 business days |
| Follow-up Appointments (Pre-paid packages) |
Pro-rated refund for unused sessions | 7-10 business days |
| Hearing Aid Fitting | No refund after fitting session has begun | Not applicable |
3.2 Service Packages
For pre-paid service packages (e.g., annual maintenance packages):
- Refunds are calculated on a pro-rata basis for unused services
- A ₹1000 administrative fee may apply for package cancellations
- Refund requests must be made in writing
4. Hearing Aid Refund Policy
Trial Period Policy
We offer a 7-day trial period for most hearing aid models (terms may vary by manufacturer). During this period, you can return the hearing aids for a full refund (minus a ₹2000 fitting fee) if:
- The hearing aids are returned in original condition with all accessories
- No physical damage is present
- All original packaging and documentation is included
4.1 Return Conditions
Hearing aids may be returned for refund or exchange under these conditions:
| Timeframe | Refund Amount | Conditions |
|---|---|---|
| Days 1-7 (Trial Period) |
100% of device cost (minus ₹2000 fitting fee) |
• Device in original condition • All accessories included • Original packaging |
| Days 8-30 | 70% of device cost | • No physical damage • Hygienically cleaned • All accessories included |
| After 30 days | No refund (Warranty applies) |
• Covered under manufacturer warranty only |
4.2 Non-Refundable Items
The following are generally non-refundable:
- Custom-made hearing aids or ear molds (due to hygiene considerations)
- Hearing aids with physical damage or signs of misuse
- Hearing aids returned without all original accessories
- Batteries, cleaning tools, and other consumables
- Services already rendered (consultations, fittings, adjustments)
5. Refund Process
How to Request a Refund
Follow these steps to request a refund:
Contact Us
Email or call our support team with your refund request
Return Items
Return the product in original condition to our clinic
Inspection
We inspect the returned items (3-5 business days)
Refund Processed
Refund issued to original payment method
5.1 Processing Time
- Refund Approval: 3-5 business days after receiving returned items
- Refund Processing: 5-10 business days after approval
- Bank Processing: Additional 2-7 business days depending on your bank
Total Time: Most refunds are completed within 10-15 business days from the date we receive your returned items.
5.2 Refund Methods
Refunds are issued to the original payment method:
- Credit/Debit Card: Refunded to the same card
- Digital Payments: Refunded to the same UPI/Wallet account
- Cash: Refunded via bank transfer (account details required)
6. Exchanges
We understand that hearing needs may change. Exchange options are available:
6.1 Hearing Aid Exchanges
- Exchanges within 30 days of purchase are generally permitted
- Price differences apply (you pay the difference for upgrades, we refund the difference for downgrades)
- A ₹1500 exchange fee may apply for non-defective exchanges
- Exchanged devices must be in like-new condition
6.2 Defective Products
If you receive a defective hearing aid:
- Contact us immediately (within 48 hours recommended)
- We will arrange for repair or replacement under warranty
- No additional charges for warranty claims
- Loaner devices may be provided during repair (subject to availability)
7. Contact for Refund Requests
Refund & Cancellation Department
For all refund, cancellation, and return inquiries:
mafaseasyhearing@gmail.com
+91 9846636949
Mafas ear care, Doctors colony, Manjeri, India
Required Information for Refund Requests
Please include in your refund request: Your full name, contact number, invoice/receipt number, purchase date, reason for refund, and preferred refund method.
8. Policy Updates
We reserve the right to update this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
For the most current version of this policy, please visit this page periodically.