1. Introduction

Welcome to Mafas Hearing Solutions ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mafashearingsolutions.com and use our hearing healthcare services.

As a hearing healthcare provider, we understand the sensitive nature of health information and are committed to maintaining the highest standards of confidentiality and security.

2. Information We Collect

2.1 Personal Information You Provide

When you contact us for hearing healthcare services, we may collect:

• Contact Information: Your name, email address, phone number, and address
• Health Information: Hearing test results, medical history related to hearing, current symptoms, and treatment history
• Appointment Details: Preferred appointment times, service requirements
• Payment Information: Billing address, payment method details (processed securely through third-party providers)

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages
• Cookies: We use cookies to improve your browsing experience and analyze website traffic

3. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and manage your appointments for hearing tests and consultations
• To provide personalized hearing healthcare services and recommendations
• To process payments for services rendered
• To communicate with you about your appointments, test results, and follow-up care
• To send you educational information about hearing health (with your consent)
• To improve our website and services based on user feedback and analytics
• To comply with legal obligations and healthcare regulations

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email communication services
• Appointment scheduling systems

4.2 Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.3 Healthcare Purposes

With your explicit consent, we may share your hearing health information with:

• Other healthcare providers involved in your treatment
• Insurance companies for claim processing (if applicable)
• Hearing aid manufacturers for device customization

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) technology to encrypt data transmission
• Regular security assessments and updates to our systems
• Access controls and authentication protocols
• Secure storage of physical records in locked cabinets
• Regular staff training on data protection and confidentiality

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Opt-out: You can opt-out of marketing communications at any time
• Restrict Processing: You can request restriction of processing of your information
• Data Portability: You can request a copy of your information in a structured, machine-readable format

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as healthcare record retention requirements).

Healthcare records, including hearing test results and treatment information, are typically retained for a minimum period as required by healthcare regulations in India.

8. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically for any changes.